Sue started her career at Panthers in 1982 as an accounts clerk. Sue worked her way through the business over a number of years as the Purchasing and Stock Control Manager, Group Procurement Manager then onto to achieve the role of Chief Operating Officer.

As the COO of the Panthers group of clubs Sue was entrusted with the management of 14 registered clubs across NSW. Total revenue in 2014 $118M. These clubs ranged from Golf, Bowling, Sporting, RSL and Leagues Club. There were 2 stadiums included within the role. Sue’s role was to ensure we had structure, strategy, processes, financial management, legislative compliance and were disciplined in the delivery of these.

Sue is a result orientated utilizing highly focused team environments with experience across Gaming, Beverage, Catering, Meeting and Events, Procurement, Inventory, Rugby League Sponsorships, Membership and Loyalty, Property Management. Strong and effective general management skills, budget P&L, strategic planning, legislative compliance, operations management, project management, inventory management, customer service, staff coaching, human resource management and industrial relations management.

In 2015, Sue after 32 years with the Panthers Group decided to take on the challenge and became CEO of Cronulla RSL Memorial Club. Since commencing they have fully renovated all spaces within the Club and work is well underway on the Clubs Masterplan that will be in the range of $170M. Working with her Board they have achieved many changes within the business delivering records profits and results.

Sue is a mum of two boys and a stepdaughter. She now has 5 grandchildren who really have changed her world.

While studying a Bachelor of Business and Commerce at University, I got my first bar job at my local Club! From there, I continued to work as a bartender throughout my degree and gained a management role after I graduated. I have been a Duty Manager & Beverage Manager – before commencing at Cronulla RSL as Operations Manager.  

I simply fell into hospitality – it was never a career or industry goal, however while working and studying, it highlighted that BIG CLUBS are BIG BUSINESSES, and all components of Operations, HR, Logistics, Administration, Marketing, Finance, Compliance, etc function in the hospitality industry. And – it’s fun!

I joined the team at Cronulla RSL as Operations Manager in 2015. Throughout my time here my role has grown and developed to take on different responsibilities, departments etc. Every day is different. Every day is a challenge. Every day is a learning opportunity.  

Cronulla RSL gives everyone here the opportunity to explore new ideas and opportunities in a fantastic venue with a great team! We’re not afraid to try new things and to change.  

I am driven by innovation, hospitality, and experiences. Every experience at Cronulla RSL should be memorable, and we should continue to evolve and change with the times.  

I love learning new and exciting facets of the business, in the industry and the wider business scope! 

Hello there!

My name is Tom Campbell and I’d like to tell you about my experience working at Cronulla RSL as a bartender for the past 4.5 years. First and foremost, what has stood out to me the most is the team at the RSL. The team have been considerably supportive during my time here. When I first started, I was apprehensive about working the bar. Serving alcohol to patrons in a timely and safe manner felt significantly haphazard and overwhelming as I hadn’t worked in a bar previously. The team leaders and managers on shift however eased me into this role. Not only making me aware of on-the-job requirements of serving alcohol responsibly but helped me develop some key customer service and engagement tips that make service run smoothly and enjoyable as well. Enjoyable because you become familiar with the patrons visiting us from the community. 

The team was extremely patient with me when I started out which helped ease any quarrels that I had or arose during a shift. I do know that my time at Cronulla RSL has benefited me as a person due to the development of these essential work and life skills. Customer service and engagement comes with its set of challenges no matter where you work. The standout at this place of work is if you come across a challenging engagement, there’s five more patrons in line that will appreciate your service. Managers are always there in a timely manner to assist you if needed. 

I’m now working as a Gaming Attendant, coming from a time where I was apprehensive about even pouring a beer. With a supportive and understanding team, you will fit in well. Whether you’re looking for a career in hospitality or working your way through university, the environment is accommodating to your lifestyle. Goodluck with your application and I look forward to working with you!

My Cronulla RSL journey began back in 2017 when I had just completed my HSC. Cronulla RSL was initially a casual bartender job to get me through university whilst studying a Bachelor of Primary Education however very quickly I realised my passion was the Club industry and deferred my studies. I immediately enjoyed the culture, the staff and the customers, knowing this was the place for me and I never looked back! Throughout my time at Cronulla RSL I have been fortunate enough to work my way through a variety of different departments including Beverage & Gaming Attendant, Reception, Event Sales, Stock Control & Purchasing and Marketing. I also completed a 2 year Trainee Manager program where I completed 3 month rotations in every department,  learnt on the job fundamentals and was mentored by department managers.

I am currently the Customer Relations Manager and love coming to work everyday! My role includes managing staff day to day, responding to feedback, recruiting staff and ensuring our customers are always having an experience reflective of our Cronulla RSL values.

Cronulla RSL has been so valuable in my career development and personal growth and I am thankful for the countless opportunities I have had.